interview 3

Question: what do you think about the price/quality combination?
It's a good combination, low price, good food.
Question: What do you think about the service?
The MacDonald's has got a good service, fast and with a smile.
Question: Do you have some positive experiences of the visit to the Mc Donalds?
Yes, like I said before, The service is good, the price is low, that is what you need at a MacDonald's.
Question: Do you have some negative experiences of the visit to the Mc Donalds?
No, I once ordered a plane burger, but there were some things on it which my girlfriend didn't like. I complained about it and I got a new one directly.
Question: What is typical for Mc Donald’s, what is the difference with other fast food restaurants?
If you order a burger at the Burger King, there are many many things on it. A burger needs to have a lot of meat and maybe a little bit of salade or something. That is something the BurgerKing doesn't understand. It's strange, there are so many people at the Burger King. If you want a salade you would eat somewhere else, don't you think?
Question: Would you like to change or add something to Mc Donald’s?
At the Mac you do have Milkshakes, but ther are just few flavours. I would like to try some other flavours.
Question: Do you think advertising has an influence on your behavior?
No, I think that if you go and eat at the Mac, you do it because it is easy. If you have been there with some friends and you like it, you go back. They could better make the burgers cheaper instead of spending money for advertisement.
Question: What do you think Mac Donalds needs to improve to get more costumers?
I don't think the Mac needs more people, if it is to busy, other people go away. So just keep it like this. Then you also don't need to hire more employees.

Female
Age: 23
Weight: around 100